Animal Hospital Policies
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
A deposit is required for all new client appointments and is non-refundable if cancelled within 24 hours or the appointment is missed. A deposit is required for all anesthetic procedures and is non-refundable if cancelled within 24 hours or the appointment is missed. All other appointments may be subject to a cancellation fee.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Occasionally the doctor will offer drop-off appointments. A 'drop off' means you could bring your pet at the time that works best for you and leave them with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions. For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, and cash. We no longer accept personal checks.
Estimates/Treatment Plans are available upon client request.
Apply for Care Credit: